Please read these terms carefully before using Chinni. By signing up for the waitlist or using the service, you agree to be bound by these terms.
Chinni is a WhatsApp-based companion service operated by CareAI Private Limited. The service enables daily check-ins, medication reminders, task handling, and family communication support for elderly parents, delivered through WhatsApp.
Chinni is a support tool. It is not a medical device, a healthcare provider, or an emergency service. It should not be used as a substitute for medical care, professional caregiving, or emergency response.
To use Chinni, you must be at least 18 years old. By signing up, you confirm that you are enrolling a family member or dependent who has consented to receive communications from Chinni through their WhatsApp account.
You are responsible for obtaining the informed consent of any person whose number you enrol with Chinni. Do not enrol someone without their knowledge.
You agree not to use Chinni to:
During the early access period, Chinni is free for the first 100 families. After the early access period, subscription pricing will be announced with at least 30 days' notice before any charges apply.
Payments, where applicable, will be processed through Razorpay. Refund requests should be submitted to hello@chinni.care within 7 days of a charge.
We aim to keep Chinni available and reliable, but we do not guarantee uninterrupted service. The service depends on WhatsApp's availability and may be affected by outages outside our control. We will communicate planned maintenance in advance where possible.
Chinni is an AI-powered service. Responses are generated automatically and may occasionally be inaccurate or incomplete. You should not rely solely on Chinni for matters of medical importance or emergencies.
The Chinni name, logo, product design, and all associated intellectual property are owned by CareAI Private Limited. You may not reproduce, modify, or distribute any part of the service without our written permission.
Conversation content you and your parent create through Chinni remains yours. You grant us a limited licence to process that content solely for the purpose of delivering the service.
To the extent permitted by Indian law, CareAI Private Limited is not liable for any indirect, incidental, or consequential damages arising from your use of Chinni. Our total liability to you for any claim shall not exceed the amount you paid for the service in the 3 months preceding the claim.
Chinni is not an emergency response service. In any medical emergency, contact emergency services (112 in India) immediately.
You may cancel your account at any time by emailing hello@chinni.care. We may suspend or terminate accounts that violate these terms, with notice where reasonably practicable.
Upon termination, your data will be handled in accordance with our Privacy Policy.
We may update these terms as the service evolves. We will notify you of material changes at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.
For any questions about these terms, contact us at:
CareAI Private Limited
hello@chinni.care